FREQUENTLY ASKED QUESTIONS

Purely Elizabeth is available online through PurelyElizabeth.com and Amazon. You can also find us in a store near you. Visit our FIND page to learn more.

We love hearing from you! Please send an email to Lily@purelyelizabeth.com - she will follow up if it's a good fit.

Not at the moment, but you can order us on Vitacost.com. They ship internationally and have great rates!

Please fill out the wholesale registration form on our website: https://purelyelizabeth.com/wholesale-registration/. Once this form has been submitted, a member of our wholesale team will be in touch.

We offer free shipping on all orders over $30!

For orders under $10, there is a $5 flat rate shipping fee. For orders between $10 and $30, there is a $7 flat rate shipping fee. For orders over $30, we offer FREE shipping!

To ensure the safe delivery of your items, all orders over $150 will require a signature upon delivery. If you have any questions about your order, please contact onlineorders@purelyelizabeth.com.

When a shipment is marked as “processing,” this often means the shipment has left our facility, but hasn’t been scanned by the carrier yet to update tracking. Many major carriers are experiencing significant increases in shipping volumes. We have seen instances where shipments are moved to different sorting facilities, which can cause discrepancies in carrier tracking or periods with no movement. Check back and tracking will update once the carrier completes the scan!

Some carriers may run into challenges in accurately stating delivery dates for packages, especially if they encounter an unexpected delay or exception in handling. Delivery commitment changes based on the type of delays and the efforts to mitigate delays. If your package has been delayed for at least 48 hours, please contact us directly at onlineorders@purelyelizabeth.com so we can investigate the delay.

We aim to pack and ship all orders within 24 hours from our warehouse. Once a shipment is labeled and awaiting carrier pick-up, you’ll receive a shipping confirmation with your tracking number. Give that tracking number 24 hours to update once you receive it, and then you can follow your order on its journey to you.

It's possible your order was delivered to the wrong address or simply hiding at another entrance. If you are still unable to locate your package, email us at onlineorders@purelyelizabeth.com and we’ll do what we can to help track it down for you!

Hurry! There’s only a short window of time for us to edit or cancel your order. Email onlineorders@purelyelizabeth.com and we’ll do our best to catch your order before it ships out.

At this time, we do not offer returns or exchanges. If you're unhappy with your order please send an email to onlineorders@purelyelizabeth.com. 

If you are unable to log in to your account, navigate to https://purelyelizabeth.com/account/login and choose “Forgot your password?” to reset your password associated with the email address on file. If you continue to have issues, please email onlineorders@purelyelizabeth.com

Promotional codes may not be accepted due to the following reasons: - The code is being applied with another code. Purely Elizabeth discount codes cannot be combined. OR - The code is being applied to an order containing subscription items. Purely Elizabeth subscriptions will automatically receive a 15% discount, and other discount codes cannot be combined.

Oh no! It is always our intention to ship out every order in its entirety. If you received an incomplete or wrong order, please email onlineorders@purelyelizabeth.com and we will get a replacement out to you!

All our products undergo quality assurance procedures to ensure they live up to our high standards. However, if you receive product that does not meet your expectations, please contact us at onlineorders@purelyelizabeth.com. If possible, please attach photos of the defect, as well as a photo of the best by and lot code information from the product. This will help us assess the issue and prevent it from happening again.

We appreciate your patience! We have seen several order communications and support responses go to spam/junk folders, so be sure to check there to verify you didn't miss anything! Feel free to send us another message via the support ticket in the bottom right corner, and include your phone number if you would like us to call you.

Yes! We are excited to have both Keto and Paleo certified products available. You can find the certified products under our 'Shop by Needs' tab above. View our certification details at The Paleo Foundation.

Yes. Our Original Ancient Grain Granola flavor and our three 10-ounce Superfood oatmeals are certified USDA organic. All of our other granolas are certified as made with organic. Our bars and oatmeal cups contain organic ingredients.

Coconut sugar is an unrefined sweetener that we sustainably harvest from Indonesia. Measuring low on the glycemic index (35), it also contains essential nutrients and is high in many vitamins and minerals such as potassium, magnesium, zinc, iron, and B vitamins.

Coconut oil is made up of medium-chain fatty acids which support a healthy metabolism. The medium-chain fatty acids are used by the body as energy rather than stored as fat in the body.

At Purely Elizabeth, we are proud to be one of the first companies to offer delicious, nutrient-dense gluten-free foods. We use only certified gluten-free oats and follow a strict process for gluten testing. In addition, all of our products are produced in certified gluten-free facilities.

Our intestines are filled with both good bacteria and bad bacteria. The key to intestinal health is a balance of both. Probiotics are the good bacteria your gut needs. With 70% of our immune system is located in our gut, it’s crucial to keep the gut healthy and happy for optimal wellness!

We use GanedenBC30 which is a certified non-gmo and vegan strain of probiotics. This special strain of probiotics is made to survive the baking process, due to its protective spore. Once the probiotics hit your gut, where the moisture level and temperature are just right, the probiotics work their magic! Eating two servings a day of purely granola will get you maximum probiotic benefits to help support a healthy immune and digestive system.

Our two probiotic granolas – Chocolate Sea Salt and Maple Walnut – use GanedenBC30 (bacillus coagulans GBI-30, 6086), a patented certified non-gmo, vegan strain of probiotics. Due to its protective encapsulation, this special strain of probiotics is made to survive the baking process. The GanedenBC30 probiotic is known to support digestive health (at 1 billion CFU), support immune health (at 500 million CFU) + support protein utilization (at 1 billion CFU). We formulate our probiotic granolas to deliver 500 million CFUs per serving and recommend two servings per day for optimal probiotic benefits. You can read more about GanedenBC30 by visiting their website: www.ganedenbc30.com

You can find the nutrition label for each product on the product page along with the ingredient list.

We use grass-fed collagen. Each cup contains 3.5g of collagen.

Yes, our MCT Oil is made from organic coconuts.

You can change your next order date, skip an order, change your selected frequency or cancel a subscription by visiting your account page and clicking “Manage Subscriptions.”

From your account page on purelyelizabeth.com, navigate to your profile and click “Manage Subscriptions.” From there, you will be able to update your payment method for all future subscriptions.