Purely Elizabeth is available online & at a store near you in the US. Visit our Store Finder to learn more

We love hearing from you! Please send an email to press@purelyelizabeth.com.

No, not at the moment.

We’d love to work with you! Please visit our Wholesale page for more information.

We offer Free Shipping on all orders over $50 in the Continental US. Hawaii & Alaska are not eligible for Free Shipping.

In the Continental US, orders up to $50 will have a $7 flat rate shipping fee. For orders over $50 in the Continental US, we offer FREE shipping! For orders in Hawaii & Alaska, Expedited or Ground shipping options are calculated at checkout.

To ensure the safe delivery of your items, all orders over $150 will require a signature upon delivery. If you have any questions about your order, please contact support@purelyelizabeth.com.

When a shipment is marked as “processing,” this often means the shipment has left our facility, but hasn’t been scanned by the carrier yet to update tracking. Many major carriers are experiencing significant increases in shipping volumes. We have seen instances where shipments are moved to different sorting facilities, which can cause discrepancies in carrier tracking or periods with no movement. Check back and tracking will update once the carrier completes the scan!

Some carriers may run into challenges in accurately stating delivery dates for packages, especially if they encounter an unexpected delay or exception in handling. Delivery commitment changes based on the type of delays and the efforts to mitigate delays. If your package has been delayed for at least 48 hours, please contact us directly at support@purelyelizabeth.com so we can investigate the delay.

We aim to pack and ship all orders within 48 hours from our warehouse. Once a shipment is labeled and awaiting carrier pick-up, you’ll receive a shipping confirmation with your tracking number. Give that tracking number 24 hours to update once you receive it, and then you can follow your order on its journey to you.

It's possible your order was delivered to the wrong address or simply hiding at another entrance. If you are still unable to locate your package, email us at support@purelyelizabeth.com and we’ll do what we can to help track it down for you!

No, once an order is placed, you aren’t able to modify or cancel it. Please contact support@purelyelizabeth.com if you have any other questions.

At this time, we do not offer returns or exchanges. If you're unhappy with your order please send an email to support@purelyelizabeth.com.

If you are unable to log in to your account, navigate to https://purelyelizabeth.com/account/login and choose “Forgot your password?” to reset your password associated with the email address on file. If you continue to have issues, please email support@purelyelizabeth.com.

Promotional codes may not work due to the following reasons:  The code only applies to specific products, the code may have expired, another discount is already applied or the order contains a subscription item. Discount codes cannot be combined or added to subscription orders.

Oh no! It is always our intention to ship out every order in its entirety. If you received an incomplete or wrong order, please email support@purelyelizabeth.com and we will get a replacement out to you!

All our products undergo quality assurance procedures to ensure they live up to our high standards. However, if you receive a product that does not meet your expectations, please contact us at support@purelyelizabeth.com. If possible, please attach photos of the defect, as well as a photo of the best by and lot code information from the product. This will help us assess the issue and prevent it from happening again.

We appreciate your patience! We have seen several order communications and support responses go to spam/junk folders, so be sure to check there to verify you didn't miss anything! Feel free to send us another message via the support ticket in the bottom right corner, and include your phone number if you would like us to call you.

Yes! We are excited to have both Keto and Paleo certified products available. On our All Products page, you can filter for “Keto” or “Paleo”.

Yes - we have products that are certified organic. On our All Products page, you can filter for “Certified Organic”.

At Purely Elizabeth, we are proud to be one of the first companies to offer delicious, nutrient-dense gluten-free foods. We use only certified gluten-free oats and follow a strict process for gluten testing.

We use GanedenBC30 which is a certified non-gmo and vegan strain of probiotics. This special strain of probiotics is made to survive the baking process, due to its protective spore. Once the probiotics hit your gut, where the moisture level and temperature are just right, the probiotics work their magic! Eating two servings a day of purely granola will get you maximum probiotic benefits to help support a healthy immune and digestive system.

Our two probiotic granolas – Chocolate Sea Salt and Honey Almond – use GanedenBC30 (bacillus coagulans GBI-30, 6086), a patented certified non-gmo, vegan strain of probiotics. Due to its protective encapsulation, this special strain of probiotics is made to survive the baking process. The GanedenBC30 probiotic is known to support digestive health (at 1 billion CFU), support immune health (at 500 million CFU) + support protein utilization (at 1 billion CFU). We formulate our probiotic granolas to deliver 500 million CFUs per serving and recommend two servings per day for optimal probiotic benefits. You can read more about GanedenBC30 by visiting their website: www.ganedenbc30.com

We use Bovine collagen.

Our website offers our current assortment of products. We periodically have to discontinue flavors or product lines to make room for other high-demand items we think you will love.

We occasionally make packaging updates to better highlight the main ingredients & benefits of our products. As we roll out new packaging, you may receive our original or new packaging, but don’t worry, your favorite products will always be delicious & fresh.

To start a subscription, go to the product page and select "Subscribe". Choose whether you want your subscription delivered every 15, 30 or 45 days. Then click "Add to Cart". Checkout to finalize your subscription. Subscriptions that are $50+ in the Continental US will qualify for Free Shipping. Subscriptions in Hawaii & Alaska have a $25 flat rate shipping fee.

To modify subscription, login to your account. Click "Manage Subscriptions". Click on one of your active subscriptions. From here, you can modify the quantity, delivery time, skip the subscription or cancel it all together. This is also where you can go to update your payment method for all future subscriptions.

You always have the option to add more products to your current subscription. Simply go to the active Subscription and click "Add A Product". You can then choose to subscribe or add it as a one time purchase.